WOW COACH

PART A — PROVIDER TERMS AND CONDITIONS

1. Definitions and Interpretation

“Activities” means any sports coaching session, training session, class, camp, clinic, tournament, programme or other physical activity advertised, arranged, booked or delivered through the Platform.

“Academy Coach” means an individual Coach employed, engaged, contracted, appointed, nominated or supplied by a Sports Academy. An Academy Coach may be an employee or contractor of the Sports Academy but is not an employee, worker, agent or representative of AHA Inspiration.

“Academy Services” means Lessons, Activities, programmes or Packages marketed, curated, scheduled or administered under the WOW Coach Academy brand but supplied exclusively by independent Providers.

“Assigned Coach” means the independent Coach nominated or assigned by the relevant Provider to organise, supervise or deliver a particular Lesson or Activity.

“Associated Person” means any employee, contractor, Coach, Academy Coach, Sports Academy, partner, shareholder, director, related entity, nominee, relative or other person acting at the Provider’s direction, for the Provider’s benefit or for the purpose of avoiding this Agreement.

“Booking” means a confirmed reservation for one or more Lessons or Activities made through the Platform and evidenced by a booking confirmation or booking reference.

“Booking User” means the person who makes or pays for a Booking, whether or not that person is the Participant.

“Coach” means an individual sports coach, trainer, instructor or other individual sports-service provider who advertises, offers, organises, supervises or delivers a Lesson or Activity through the Platform.

“Commercial Schedule” means a written or electronic schedule setting out commissions, platform fees, settlement terms, cancellation rules, promotion funding, pricing or other commercial terms applicable to a Provider.

“Confidential Information” means all non-public business, technical, operational, financial, customer, pricing, marketing, product, security and platform information disclosed by or obtained from AHA Inspiration, including User and Participant information.

“Freelance Coach” means a Coach providing services personally in a self-employed, sole-proprietor or personal service company capacity, provided that any personal service company is wholly owned and controlled by that Coach and does not supply other Coaches.

“Independent Provider” means a Provider that supplies services on its own account and independently of AHA Inspiration.

“Lesson” means a single scheduled sports coaching, training or instruction session forming part of an Activity or Package and delivered by a Coach to one or more Participants.

“Package” means a bundled offering of two or more Lessons, Activities or related services sold for an aggregate price or under one booking reference.

“Parent or Guardian” means a person legally authorised to give consent, make a Booking or accept terms on behalf of a minor or person lacking legal capacity.

“Participant” means the individual who actually takes part in a Lesson or Activity.

“Platform” or “WOW Coach Platform” means the WOW Coach mobile application, website, digital platform and associated technology services developed, owned and operated by AHA Inspiration. “WOW Coach” means the brand name used by AHA Inspiration in connection with the Platform and related services. Neither WOW Coach nor the Platform is a separate legal entity.

“Platform-Introduced Client” means a User, Booking User, Participant or Parent or Guardian for whom the Provider has completed at least one paid Booking through the Platform and whose identity or contact details first became known to the Provider solely through that Booking or directly related Platform communications. It excludes a person whom the Provider proves was a genuine pre-existing client, was independently acquired without use of Platform information, or merely encountered through a public event or channel not organized by AHA Inspiration.

“Provider” means the person or legal entity entering into this Agreement and supplying the relevant Lesson, Activity or Package. A Provider may be a Freelance Coach, Sports Academy or another independent sports coaching or instruction provider expressly approved by AHA Inspiration in writing. For the avoidance of doubt, AHA Inspiration is not a Provider and the Platform does not itself supply sports coaching services.

“Sports Academy” means a sports academy, coaching company, training organisation, club, coaching team, sole proprietorship, partnership, company or other organisation that supplies, arranges or manages sports coaching through one or more Coaches.

“User” means a person who accesses or uses the Platform to search for, enquire about, book or purchase Lessons, Activities or related services.

“Writing” means email, Platform message, electronically recorded acceptance or a signed document, except where this Agreement expressly requires formal notice to a specified address.

“AHA Inspiration”, “we”, “us” or “our” means AHA Inspiration Pte. Ltd., a company incorporated in Singapore with UEN 202348448Z and the owner and operator of the Platform.

“WOW Coach Academy” is a brand, programme or trading name operated by AHA Inspiration Pte. Ltd. and is not a separate legal entity, individual coach or independent provider of sports coaching services. Unless expressly stated otherwise, all sports coaching, instruction and related services booked through the Platform are supplied and performed by the applicable independent Provider in the Provider’s own capacity. Neither WOW Coach Academy nor AHA Inspiration Pte. Ltd. shall be regarded as the coach, instructor or direct supplier of such coaching services solely by reason of operating the Platform, facilitating bookings, collecting or administering payments, providing programme structures, or marketing services under the WOW Coach Academy brand.

Headings are for convenience only. The singular includes the plural and vice versa. References to legislation include amendments, re-enactments and subsidiary legislation in force from time to time.

2. Platform-Only Role and Contracting Structure

2.1 AHA Inspiration operates the Platform solely as an online marketplace, referral, booking, payment-administration and customer-support platform through which independent Providers advertise, offer and supply sports coaching services.

2.2 AHA Inspiration does not itself perform or undertake the actual delivery of any Lesson, Activity or Package. The applicable Provider is independently responsible for the performance and delivery of the sports coaching services provided by that Provider. AHA Inspiration’s operation of the Platform, facilitation of bookings or payments, administration of programmes, establishment of platform standards, or provision of customer support shall not, by itself, cause AHA Inspiration to be deemed or construed as the coach, instructor or direct supplier of the sports coaching services delivered by the Provider.

2.3 Unless a specific Booking or separate written arrangement expressly provides otherwise, the contract for each Lesson, Activity or Package is between the Booking User or Participant and the applicable independent Provider contracting to supply that service. Where the Provider is an individual independent Coach who personally supplies and delivers the service, that Coach is the contracting Provider. Where the Provider is a Sports Academy or other organisation, that organisation remains the contracting Provider and may deliver the service through an Assigned Coach or other authorised personnel for whom it remains responsible. An administrative, scheduling or Platform record error does not by itself alter the identity of the contracting Provider.

2.4 AHA Inspiration may host listings, promote services, facilitate communications and Bookings, process or arrange payments, provide customer support, publish minimum standards, collect compliance documents, monitor feedback and assist with complaints. None of those activities makes AHA Inspiration the supplier, principal, employer, agent, partner or joint venturer of the Provider.

2.5 AHA Inspiration may collect, process, hold and remit payments on behalf of the identified Provider and may issue invoices, receipts, payment confirmations and transaction records for Platform transactions in its capacity as Platform operator and payment-administration intermediary. Such payment administration and issuance of payment documents do not make AHA Inspiration the supplier of the underlying Lesson, Activity or Package and do not alter the identity of the Provider specified in the Booking confirmation.

2.6 Publication, ranking or display of a Provider, profile, rating, review, venue, methodology, certification or Lesson does not constitute an endorsement, guarantee or warranty by AHA Inspiration.

2.7 AHA Inspiration does not warrant the accuracy, completeness, legality or reliability of information supplied by any User, Participant, Provider, venue or other third party. The Provider is responsible for making reasonable enquiries and independently verifying information material to accepting or delivering a Booking, including identity, ability level, health or safety information where relevant.

2.8 The Provider acknowledges that third-party listings, messages, reviews, photographs, videos or other content may be inaccurate, objectionable or uncomfortable. AHA Inspiration may moderate content under this Agreement but does not guarantee that all such content will be identified or removed before it is viewed.

2.9 The Provider shall ensure that all listings and communications accurately identify the Provider as the supplier and shall not represent that AHA Inspiration supplies, supervises or guarantees the Provider’s services.

3. Contract Formation and Packages

3.1 A Booking becomes binding between the Booking User or Participant and the Provider when the Platform issues a confirmation following successful payment and, where required by the listing or workflow, Provider acceptance.

3.2 A submitted request, enquiry, pending payment or unsuccessful transaction is not a confirmed Booking.

3.3 Purchase of a Package creates a contract between the Booking User or Participant and the Provider for that Package. Each individual Lesson remains subject to scheduling, Coach availability, venue access and disclosed booking conditions.

3.4 The Provider is responsible for the performance, quality, safety, legality, cancellation, rescheduling and non-performance of its Lessons, Activities and Packages.

3.5 Where a Provider becomes unable to perform an uncompleted Package, it remains responsible for arranging completion, an equivalent replacement, transfer, credit or refund in accordance with applicable law and Platform policy. AHA Inspiration may assist solely as administrative facilitator.

4. WOW Coach Academy and Assigned Coaches

4.1 All Academy Services are supplied by the applicable independent contracting Provider. Where the Provider is an individual independent Coach, the Provider may personally deliver the relevant Lesson or Activity. Where the Provider is a Sports Academy or other organisation, the actual coaching may be performed by an Assigned Coach or other authorised personnel, but the organisation remains the contracting Provider and remains responsible for the delivery of the service.

4.2 Through WOW Coach Academy, AHA Inspiration may develop programme structures, curate offerings, prepare suggested curricula, promote programmes, facilitate scheduling, arrange venue bookings, administer payments, collect feedback and monitor service standards.

4.3 AHA Inspiration’s involvement in programme design, curation, scheduling, marketing, administration, payment processing or service monitoring does not make AHA Inspiration the supplier of an Academy Service and does not create an employment, agency, partnership, joint venture or fiduciary relationship.

4.4 The relevant Provider remains solely responsible for selecting, appointing, supervising and controlling each Assigned Coach and for the acts and omissions of that Coach.

4.5 AHA Inspiration may facilitate, on behalf of the applicable contracting Provider, the replacement of an Assigned Coach for reasonable operational, scheduling, safety, availability or service-quality reasons. Any replacement remains an independent Provider or personnel of the identified Sports Academy.

4.6 Where a programme is marketed primarily by reference to a named Coach, the Provider shall cooperate in offering affected Participants a reasonable rescheduling, replacement, credit or refund option.

5. Independent Contractor Status

5.1 Each Provider and Coach acts on its own account as an independent contractor and is not an employee, worker, agent, partner, joint venturer, fiduciary or authorised representative of AHA Inspiration.

5.2 No Provider has authority to bind AHA Inspiration, make commitments in its name, vary its terms or prices, promise compensation, collect unauthorised payments or make representations on behalf of AHA Inspiration.

5.3 Subject to accepted Bookings and this Agreement, the Provider controls its own availability, professional methods, personnel, equipment and internal operations.

5.4 No Provider is required to accept a minimum amount of work, and AHA Inspiration does not guarantee any minimum Bookings, exposure, income or revenue.

5.5 The Provider may provide services through other platforms or directly to clients, subject to the Non-Circumvention obligations relating to Platform-Introduced Clients.

5.6 The Provider is solely responsible for all business expenses, taxes, GST, CPF obligations, salaries, contractor payments, licences, visas, permits, insurance and statutory obligations.

6. Sports Academies and Personnel

6.1 A Sports Academy is the contracting supplier of each service listed under its name and remains responsible for every Academy Coach and other person used to perform that service.

6.2 Each Sports Academy shall:

• ensure each Academy Coach possesses and maintains all necessary qualifications, experience, licences, certifications, work rights and insurance;
• ensure each Academy Coach complies with this Agreement and all Platform, safety, safeguarding and professional policies;
• remain liable for the acts and omissions of its Academy Coaches, employees, contractors and personnel;
• remain responsible for employment, contractor, tax, insurance and regulatory obligations relating to its personnel;
• provide relevant policies and training to each Academy Coach and retain acknowledgement and training records;
• not substitute or deploy an unapproved Coach where approval is required;
• notify AHA Inspiration promptly of any matter materially affecting a Coach’s suitability or ability to provide services.

7. Provider Warranties and Continuing Disclosure

7.1 The Provider represents, warrants and undertakes that:

• if the Provider is an individual, the Provider is at least 18 years old, or any higher minimum age expressly stated for a specified higher-risk service; in all cases, the Provider has full legal capacity and authority to enter into and perform this Agreement;
• all information supplied to AHA Inspiration and Users is accurate, current and not misleading;
• it and its personnel possess and will maintain all qualifications, licences, certifications, work rights and approvals required for their services;
• its services, listings and conduct comply with all applicable laws, professional standards, venue rules and sports-governing-body requirements;
• it will not publish unlawful, misleading, infringing, discriminatory, abusive or unsafe content or services.

7.2 The Provider shall promptly disclose any material conviction, regulatory action, professional disciplinary matter, safeguarding concern, suspension, restriction, loss of insurance, platform ban or other circumstance reasonably relevant to safety, honesty, professional integrity or suitability.

7.3 AHA Inspiration may conduct proportionate identity, qualification, insurance, reference, safeguarding and compliance checks. Such checks are administrative risk-management measures only and do not constitute a guarantee of the Provider, its services or its insurance.

8. Qualifications, Records and Audit

8.1 Before publication or acceptance of Bookings, and whenever reasonably requested, the Provider shall provide accurate and current evidence reasonably necessary for the relevant service, which may include identity and age, legal entity and signing authority, right to work, qualifications, licences, certifications, first-aid or CPR competency, safeguarding suitability, insurance limits and expiry dates. AHA Inspiration shall collect national identification numbers only where permitted and reasonably necessary for a documented purpose and shall apply access and retention controls.

8.2 Any expiry, suspension, cancellation, non-renewal or material change must be notified promptly and, where documentary evidence exists, no later than seven calendar days after the change.

8.3 AHA Inspiration may suspend listings or Bookings while verification is pending or where evidence is missing, expired, inconsistent or reasonably unsatisfactory.

8.4 The Provider shall retain Booking, attendance, qualification, insurance, incident, consent, payment and safeguarding records for the longer of the period required by law or the retention period specified in an applicable Platform Policy.

8.5 On reasonable notice, AHA Inspiration may inspect records reasonably relevant to compliance, a complaint, accident, insurance matter, payment dispute or regulatory request. Immediate access may be required for urgent safety, safeguarding, fraud or regulatory matters.

8.6 The Provider shall not submit a placeholder, fictitious or default identification number or other false credential. AHA Inspiration may prevent publication, pause new Bookings or require re-verification where mandatory information is missing, expired or inconsistent. Administrative verification does not transfer responsibility for the accuracy or continued validity of Provider information.

9. Confidentiality, Data and Intellectual Property

9.1 The Provider shall keep Confidential Information confidential, use it only for performing this Agreement and disclose it only to personnel who need it and are bound by equivalent obligations.

9.2 The Provider shall not scrape, harvest, bulk-export, reverse engineer, copy or use Platform data to create a competing customer database or service.

9.3 The Provider shall collect, access, use, disclose and otherwise process personal data obtained through or in connection with the Platform only to the extent reasonably necessary to fulfil a confirmed Booking, safely deliver the relevant service, administer payment, handle a complaint or comply with applicable law. The Provider shall not use such data for independent marketing, customer-list building, off-Platform transactions or any unrelated purpose unless expressly authorised by the individual concerned and permitted under this Agreement and applicable law.

9.4 Each party shall comply with the Personal Data Protection Act 2012, applicable Do Not Call requirements and its own obligations in respect of personal data. Except where a written data-processing schedule expressly appoints the Provider as AHA Inspiration’s data intermediary for specified processing activities, each party shall be independently responsible for the personal data that it determines to collect, use or disclose.

9.5 The Provider shall notify AHA Inspiration without undue delay and in any event within 24 hours after becoming aware of an actual or suspected compromise of Platform-derived personal data. The notice must describe, to the extent known, the affected data and persons, timing, likely consequences, containment measures and contact person, and the Provider shall preserve evidence and cooperate with assessment, notification and remediation.

9.6 The Provider retains ownership of submitted content but grants AHA Inspiration a non-exclusive, worldwide, royalty-free licence to host, reproduce, adapt, display, distribute and promote it for operating and marketing the Platform and Provider services.

9.7 The Provider warrants that it owns or has permission to use submitted content and shall not use a Participant’s photograph, video, likeness or personal data without consent required by law.

9.8 The Provider shall apply reasonable security arrangements appropriate to the sensitivity of the data, including access limited to authorised personnel, secure devices and accounts, strong authentication, encryption where appropriate, timely security updates and secure disposal.

9.9 The Provider shall not export Platform-derived personal data to a private address book, personal cloud drive, unapproved messaging group or other system not reasonably required and appropriately protected for the Booking.

9.10 The Provider shall provide reasonable assistance with access, correction, withdrawal, complaint, breach or regulatory requests relating to Platform-derived personal data and shall not respond on AHA Inspiration’s behalf unless authorised.

9.11 On completion of the relevant purpose or termination, the Provider shall securely delete or return Platform-derived personal data unless retention is required by law or a documented retention schedule. Retained data must remain protected and may be used only for the retention purpose.

9.12 The Provider shall not transfer Platform-derived personal data outside Singapore unless it has ensured a legally permitted transfer mechanism and a standard of protection comparable to the PDPA.

9.13 Information relating to children, health, disability, location, emergency contacts, safeguarding or incidents must receive heightened access, confidentiality and retention controls and must not be entered into public profile fields or unnecessary AI tools.

9A. Pricing and Price Adjustments

9A.1 The Provider shall not create, increase, reduce, advertise, quote, offer, charge or otherwise change any price for a Lesson, Activity or Package displayed or offered through the Platform without AHA Inspiration’s prior written or electronic approval.

9A.2 A Provider may apply for a price increase only where both of the following conditions have been satisfied: (a) at least six months have elapsed since the relevant service was first published on the Platform or since its most recent approved price adjustment, whichever is later; and (b) the Provider has completed at least 120 valid teaching hours through the Platform during that period.

9A.3 “Valid teaching hours” means Lessons actually completed through the Platform and recorded in Platform records, excluding hours cancelled, refunded, charged back, disputed as not delivered, provided outside the Platform, or reasonably excluded by AHA Inspiration for compliance, fraud, attendance or quality-control reasons.

9A.4 Any proposed price adjustment must be submitted for prior approval. AHA Inspiration may approve, reject, defer or approve a different price after considering market conditions, demand, experience, qualifications, ratings, reviews, complaints, conversion performance, service quality, affordability, pricing consistency and other legitimate commercial or Platform considerations.

9A.5 A Provider may apply for a price increase no more than once in any six-month period. Satisfaction of the six-month and 120-hour thresholds does not create an automatic entitlement to a price increase.

9A.6 An approved price adjustment applies only to new Bookings made on or after the effective date specified by AHA Inspiration. Existing confirmed Bookings and Packages purchased before that date remain subject to the original price, and the Provider shall not impose any surcharge, additional payment or price difference on the affected User or Participant.

9A.7 The Provider shall not communicate, advertise, quote, charge or collect any unapproved price in connection with a Platform Booking or Platform-Introduced Client, whether through the Platform or otherwise.

9A.8 AHA Inspiration may require a price to be corrected, reduced or revised where reasonably necessary to correct an error, comply with law, prevent misleading pricing, address a material service-quality issue, implement a promotion accepted by the Provider, maintain reasonable pricing consistency or protect the legitimate operation and reputation of the Platform.

9A.9 A discount or promotion funded wholly or partly by AHA Inspiration shall not reduce the Provider’s settlement unless the Provider has agreed to bear the relevant amount or the Commercial Schedule expressly provides otherwise.

9A.10 The Provider remains responsible for the accuracy, completeness, tax treatment and non-misleading presentation of each proposed price. The Platform must display the total price and any mandatory fees before Booking confirmation.

10. Payments, Commission, GST and Settlement

10.1 AHA Inspiration may act as the applicable contracting Provider’s payment-collection and settlement administrator and may collect, process, hold and administer amounts relating to a Booking, subject to the deductions and settlement rights set out in this Agreement. AHA Inspiration may issue payment receipts, payment confirmations and transaction records for Platform transactions. Where permitted by applicable tax law and consistent with the parties’ documented invoicing arrangements, AHA Inspiration may also issue an invoice or other tax document on behalf of the Provider. The issuance of any such document does not make AHA Inspiration the supplier of the underlying Lesson, Activity or Package and does not alter the identity of the contracting Provider.

10.2 AHA Inspiration may deduct or set off from amounts otherwise payable to the Provider any agreed commission, platform fee, payment-processing charge, refund, credit, chargeback, tax, indemnity, reimbursement, investigation or enforcement cost, and any other amount expressly payable by or reasonably recoverable from the Provider under this Agreement.

10.3 Settlement cycles, minimum withdrawal amounts, payment-processing charges, reserve arrangements and other settlement conditions shall be as displayed on the Platform, stated in the Commercial Schedule or otherwise notified in writing by AHA Inspiration.

10.4 While investigating a complaint, refund request, chargeback, suspected fraud, safety incident, insurance matter, suspected breach of this Agreement, legal obligation or regulatory requirement, AHA Inspiration may, to the extent reasonably necessary and for a reasonable period, withhold disputed amounts, amounts potentially subject to refund or chargeback, or such other settlement amounts as are reasonably required to address the relevant risk. Unless disclosure would prejudice safety, fraud prevention, legal or regulatory requirements, AHA Inspiration shall provide the Provider with a reasonable explanation for the withholding.

10.5 The Provider shall promptly notify AHA Inspiration before becoming, applying to become or ceasing to be GST-registered, or upon any other change to its GST status, and shall provide its GST registration number and such supporting evidence as AHA Inspiration may reasonably request. The Provider remains solely responsible for GST, tax reporting and any tax invoice or other tax document that applicable law requires the Provider, as supplier of the underlying service, to issue.

10.6 AHA Inspiration’s collection, processing, settlement, deduction, refund administration, withholding of amounts or issuance of payment documents is performed solely as part of its Platform payment-administration services. None of those activities makes AHA Inspiration the supplier of the underlying Lesson, Activity or Package or constitutes an assumption of responsibility for the Provider’s performance, quality, safety, cancellation or non-performance.

10.7 Payment by a User to or through the Platform does not, by itself, create an immediate entitlement of the Provider to the corresponding amount. The Provider becomes entitled to settlement only after the relevant Lesson, Activity or other service has been completed and any applicable settlement conditions set out in this Agreement, the Commercial Schedule or the relevant Booking terms have been satisfied. Amounts relating to cancelled, refunded, disputed, incomplete, failed or chargeback transactions may be withheld, adjusted, reversed or otherwise dealt with in accordance with this Agreement and the applicable Commercial Schedule.

11. Refunds, Credits and Chargebacks

11.1 Except where required by applicable law, the applicable cancellation or refund policy, a payment-network rule, a chargeback outcome or AHA Inspiration’s written approval, deposits and payments relating to confirmed Bookings are non-refundable. The Provider acknowledges that AHA Inspiration may nevertheless administer refunds or credits under this Section.

11.2 The Provider authorises AHA Inspiration, solely as payment administrator and on the Provider’s behalf, to process refunds or credits required by applicable law, the applicable cancellation or refund policy (including any applicable Special Circumstances policy), a payment-network rule, a chargeback outcome, or the Provider’s failure to deliver a booked service. AHA Inspiration may administer such refunds, credits or customer remedies on behalf of the Provider. Such administrative processing does not transfer responsibility for the underlying service from the Provider to AHA Inspiration.

11.3 Except where urgent payment-network deadlines apply, the Provider should be given a reasonable opportunity to respond before a disputed refund is charged to its settlement.

11.4 A refund or credit processed by AHA Inspiration does not constitute an admission that AHA Inspiration supplied the service or is responsible for its delivery.

11.5 Any goodwill refund or credit not attributable to Provider breach shall be funded by AHA Inspiration only where AHA Inspiration elects to grant it at its own cost; AHA Inspiration is not obliged to grant any goodwill refund or credit unless the Provider agrees otherwise.

11.6 The Provider shall provide reasonably requested evidence for a chargeback or payment dispute within the stated deadline.

11.7 The Provider bears chargebacks and related fees to the extent attributable to its conduct, non-delivery, misrepresentation, breach or failure to provide reasonably available evidence.

11.8 Where AHA Inspiration provides a refund, credit or customer remedy to a User due to a Provider’s failure, cancellation, non-performance or breach, AHA Inspiration may recover the corresponding amount from the Provider or deduct such amount from amounts otherwise payable to the Provider.

12. Account Security, Reviews and Conduct

12.1 The Provider shall keep account credentials secure and shall not share, transfer, sublicense or permit another person to access or use the Provider account. AHA Inspiration may immediately suspend or terminate an account reasonably suspected of being shared, impersonated or used without authority.

12.2 A Coach shall not substitute another person unless approved through the Platform or by AHA Inspiration and disclosed where required.

12.3 The Provider shall not create, purchase, manipulate or solicit false reviews, retaliate against a reviewer or condition service on a positive review.

12.4 AHA Inspiration may moderate or remove reviews that are unlawful, fraudulent, abusive, irrelevant or contrary to policy, but is not required to remove a genuine negative review merely because the Provider disputes it.

12.5 AHA Inspiration may remove or restrict any profile, listing, advertisement, post, photograph, video, text or other content that it reasonably considers false, unlawful, infringing, unsafe, misleading, abusive, objectionable, inconsistent with Platform standards or likely to expose any person or the Platform to material risk. Operational moderation and takedown decisions are final within the Platform, subject to any review process AHA Inspiration chooses to provide and any rights that cannot lawfully be excluded.

12.6 Platform records of Bookings, confirmations, attendance, cancellations, communications and payments are prima facie evidence, subject to manifest error and contrary evidence.

13. Non-Circumvention and Platform-Introduced Clients

13.1 A person is not a Platform-Introduced Client if the Provider proves by reasonable contemporaneous documentary evidence that the person was a genuine pre-existing client before any introduction through the Platform.

13.2 In consideration of AHA Inspiration’s customer-acquisition expenditure, marketing, technology, administration, payment infrastructure, goodwill and introduction of Platform-Introduced Clients, all coaching, training and substantially similar sports services supplied by the Provider or any Associated Person to a Platform-Introduced Client shall be booked and paid for through the Platform during the term of this Agreement and for a period of twenty-four (24) months after expiry or termination of this Agreement.

13.3 The Provider shall not directly or indirectly:

• solicit, encourage, invite or induce a Platform-Introduced Client to book or pay outside the Platform;
• accept direct payment, deposit, transfer, PayNow, cash or other consideration for services required to be booked through the Platform;
• cancel, amend or discourage a Platform Booking to replace it with an off-Platform arrangement;
• offer an off-Platform price, discount, package or benefit intended to avoid fees payable to AHA Inspiration;
• use Platform-derived contact details or information to market or supply off-Platform services;
• refer or transfer a Platform-Introduced Client to an Associated Person or third party to avoid the Platform;
• assist or permit another person to engage in such conduct.

13.4 This Section applies whether an off-Platform proposal is initiated by the Provider or a Platform-Introduced Client. The Provider shall not accept, facilitate or encourage such proposal and shall direct the client to complete the relevant transaction through the Platform. This Section does not apply to a client independently sourced by the Provider who falls within an express exclusion from the definition of Platform-Introduced Client.

13.5 On a breach of this Section, AHA Inspiration may suspend or terminate the Provider’s access to the Platform, recover the commissions, Platform fees or other amounts that AHA Inspiration would reasonably have received from the diverted transaction, recover reasonable and documented investigation or enforcement costs to the extent permitted by law, set off any reasonably established amount against sums otherwise payable to the Provider, and seek appropriate injunctive or other equitable relief.

13.6 The obligations under this Section survive suspension, expiry or termination for twenty-four (24) months in respect of each Platform-Introduced Client and only to the extent reasonably necessary to protect AHA Inspiration’s legitimate interests in customer relationships, customer-acquisition expenditure, Confidential Information, Platform data, goodwill and the integrity of the Platform business model.

13.7 Each restriction in this Section is separate and is intended to apply only to the extent reasonably necessary to protect AHA Inspiration’s legitimate interests. If any restriction is held to be unenforceable or wider than permitted by applicable law, it shall be modified or enforced to the maximum extent legally permissible, or, if modification is not permitted, severed without affecting the remainder of this Section.

14. Suspension, Investigation and Termination

14.1 Immediate suspension or restriction

AHA Inspiration may immediately suspend or restrict the Provider’s account, Platform access, profile, listings, services, availability or Bookings where AHA Inspiration reasonably considers that any of the following has occurred or may have occurred:

(a) a breach of this Agreement or any applicable Platform policy;

(b) missing, expired, false, misleading, disputed or unverifiable identity, qualification, licence, certification or insurance information;

(c) a safety, safeguarding, health or welfare concern;

(d) fraud, dishonesty, misconduct or unlawful conduct;

(e) misuse of personal data or breach of data-protection obligations;

(f) unauthorised account access, use or sharing;

(g) circumvention or attempted circumvention of the Platform;

(h) failure or refusal to perform a confirmed Booking or outstanding Package obligation;

(i) conduct which has caused, or is reasonably likely to cause, material financial loss, legal or regulatory exposure, operational disruption or reputational harm to AHA Inspiration, the Platform, a User or a Participant; or

(j) any other material risk relating to the Provider’s continued participation on the Platform.

14.2 Investigation and opportunity to respond

A temporary suspension, restriction or withholding imposed during an investigation does not constitute a final finding of wrongdoing.

Where reasonably necessary to protect Users, Participants, funds, personal data, safety, legal compliance or the integrity of the Platform, AHA Inspiration may take immediate interim action.

Except where urgent action is reasonably required, AHA Inspiration shall give the Provider a reasonable opportunity to respond and provide relevant information before making a final decision.

The Provider shall promptly cooperate with any investigation and provide documents or information reasonably requested by AHA Inspiration.

14.3 Investigation outcomes

Following an investigation, AHA Inspiration may take one or more appropriate actions, including:

(a) reinstating the Provider’s account or access;

(b) issuing a warning, instruction or corrective requirement;

(c) requiring training, updated documents or remedial action;

(d) restricting particular services, sports, listings, Bookings or Platform functions;

(e) removing or amending listings, profiles or content;

(f) arranging or facilitating a replacement service, rescheduling, credit, refund or other customer remedy;

(g) withholding, deducting or setting off amounts under clause 14.7; or

(h) terminating this Agreement and the Provider’s access to the Platform.

14.4 Termination by AHA Inspiration

AHA Inspiration may terminate this Agreement and the Provider’s access to the Platform with immediate effect by written or electronic notice:

(a) where AHA Inspiration reasonably believes, based on available information, that a material matter described in clause 14.1 has occurred.

(b) the Provider’s continued participation creates or is reasonably likely to create a material safety, safeguarding, legal, regulatory, fraud, financial, data-security or reputational risk to any person, AHA Inspiration or the Platform;

(c) the Provider fails to cooperate reasonably with an investigation, provide information reasonably requested in connection with a material concern, or comply with a reasonable corrective or risk-mitigation requirement; or

(d) the Provider fails to remedy a remediable material breach within the period reasonably specified by AHA Inspiration in written or electronic notice.

AHA Inspiration is not required to give the Provider a thirty-day notice period before exercising its rights under this clause.

Termination by AHA Inspiration does not affect the Provider’s entitlement to any undisputed settlement amount properly due for completed Lessons, subject to AHA Inspiration’s rights of withholding, deduction and set-off under this Agreement.

14.5 Termination by the Provider

The Provider may terminate this Agreement without cause only by giving AHA Inspiration at least thirty (30) days’ prior written or electronic notice.

During the notice period, the Provider shall:

(a) continue to comply with this Agreement and applicable Platform requirements;

(b) continue to perform confirmed Bookings and outstanding obligations;

(c) not cancel, reject or refuse a confirmed Booking solely because notice of termination has been given;

(d) not request or accept payment outside the Platform from a Platform-Introduced Client; and

(e) reasonably cooperate with AHA Inspiration in relation to customer communications, transition arrangements, replacement services, refunds, credits and settlement matters.

Unless AHA Inspiration agrees otherwise in writing, a termination notice given by the Provider shall not take effect before the expiry of the thirty-day notice period.

14.6 Confirmed Bookings and uncompleted Packages

Suspension or termination does not automatically cancel any Booking confirmed or Package sold before the relevant suspension or termination takes effect.

Unless AHA Inspiration directs otherwise, the Provider remains responsible for confirmed Bookings and outstanding Package obligations.

Where the Provider is unable or unwilling to complete such obligations, AHA Inspiration may, acting as Platform operator and facilitator, arrange or assist with:

(a) completion by another Provider or Coach;

(b) replacement, transfer or rescheduling;

(c) credit or account adjustment;

(d) partial or full refund; or

(e) another reasonable customer remedy.

The Provider shall cooperate with those arrangements and shall be responsible for reasonable amounts arising from its cancellation, non-performance, breach or misconduct.

Where a Booking or Package remains unresolved after termination, the relevant provisions of this Agreement shall continue to apply until the matter has been completed, cancelled, refunded, transferred or otherwise resolved.

14.7 Withholding, Deduction and Set-Off

Where AHA Inspiration reasonably considers that the Provider has caused, or may be responsible for, a refund, chargeback, claim, replacement-service cost, investigation or remediation cost, compensation, or other loss or liability reasonably attributable to the Provider under this Agreement, AHA Inspiration may temporarily withhold from amounts otherwise payable to the Provider only such amount as is reasonably related to the potential liability, subject to clause 10.4.

AHA Inspiration may deduct or set off from amounts payable to the Provider any amount reasonably established as payable by or recoverable from the Provider under this Agreement, including:

(a) commission, Platform fees or other amounts due or payable by the Provider;

(b) refunds, credits or chargebacks attributable to the Provider;

(c) reasonable costs incurred in arranging replacement services or resolving the consequences of the Provider’s cancellation, non-performance, breach or misconduct;

(d) loss or liability reasonably attributable to the Provider’s act, omission, breach, negligence, misconduct or unlawful conduct;

(e) indemnity, reimbursement, compensation or reasonable investigation or enforcement costs recoverable under this Agreement; or

(f) any other amount expressly authorised to be deducted or set off under this Agreement.

Any material deduction or set-off shall be identified in the applicable settlement statement or transaction record.

A temporary withholding does not constitute a penalty, forfeiture or final determination of liability. AHA Inspiration shall review the withholding within a reasonable period after the relevant matter has been investigated or resolved. After deducting amounts properly due under this Agreement, any remaining undisputed balance shall be released through the normal settlement process.

The Provider’s failure to cooperate with an investigation or provide reasonably requested information may result in the continuation of the relevant suspension or withholding until the matter can reasonably be assessed.

14.8 Effect of termination and survival

Suspension, expiry or termination does not:

(a) release either party from rights, payments, obligations or liabilities accrued before termination;

(b) automatically cancel confirmed Bookings or uncompleted Packages;

(c) prevent AHA Inspiration from completing an investigation or resolving a complaint, refund, chargeback or claim;

(d) prevent AHA Inspiration from exercising any right of withholding, deduction or set-off under this Agreement; or

(e) require AHA Inspiration to release disputed amounts before the relevant matter has been reasonably resolved.

Subject to this Agreement, AHA Inspiration shall process any undisputed settlement amount properly due to the Provider for completed Lessons.

The following provisions shall continue after suspension, expiry or termination to the extent applicable:

(i) outstanding Bookings and uncompleted Packages;

(ii) payments, commissions, refunds, chargebacks, withholding, deductions and set-off;

(iii) confidentiality and personal data protection;

(iv) intellectual property;

(v) Non-Circumvention;

(vi) indemnities and limitation of liability;

(vii) dispute resolution and governing law; and

(viii) any other provision which expressly or by its nature is intended to survive.

15. Complaints and Dispute Assistance

15.1 AHA Inspiration may assist communications or informal resolution between a User and Provider but is not obliged to determine legal liability, adjudicate the merits or compensate either party.

15.2 The Provider shall cooperate with reasonable complaint investigations, preserve relevant records and must not pressure, threaten or retaliate against a complainant, witness or person raising a safety concern.

15.3 Before formal proceedings between AHA Inspiration and the Provider, the parties shall attempt good-faith written discussions for at least fourteen calendar days, except where urgent relief is required.

16. General Provisions

Non-waiver. Failure or delay by either party to exercise any right or remedy does not constitute a waiver of that right or remedy.

Severability. If any provision of this Agreement is held to be invalid, illegal or unenforceable, it shall be modified or severed only to the minimum extent necessary, without affecting the validity or enforceability of the remaining provisions.

Assignment. The Provider may not assign, transfer or otherwise dispose of any right or obligation under this Agreement without AHA Inspiration’s prior written consent. AHA Inspiration may assign or transfer this Agreement to an affiliate or successor in connection with a restructuring, merger, financing, sale or transfer of all or part of its business.

Entire Agreement. This Agreement, together with the applicable Commercial Schedule and any documents or policies expressly incorporated into it, constitutes the entire agreement between AHA Inspiration and the Provider concerning the Provider’s access to and use of the Platform and supersedes prior discussions, representations or understandings concerning the same subject matter.

Order of Precedence. To the extent of any inconsistency relating to a specific Booking or transaction, the following order of precedence shall apply: (1) any specific transaction term expressly agreed for that Booking; (2) the applicable versioned Commercial Schedule; (3) this Agreement; and (4) any expressly incorporated Platform Policy. A general website, App, marketing or administrative statement does not override those documents. No Booking confirmation, Platform record or administrative entry shall, solely because of an error or inconsistency, alter the identity of the independent Provider who actually supplies or delivers the relevant service.

Electronic Acceptance and Contract Formation. By clicking “I Agree”, “Accept” or an equivalent electronic acceptance button, or by continuing to access the Platform, accept Bookings, offer services or provide services through the Platform after this Agreement has been presented to the Provider, the Provider confirms that it has read, understood and accepted this Agreement and intends to be legally bound by it. Electronic acceptance, timestamps, audit logs and other electronic records may be relied upon as evidence of acceptance and shall have the same legal effect as a handwritten signature to the extent permitted by applicable law.

Amendments. AHA Inspiration may amend this Agreement, a Commercial Schedule or an incorporated Platform Policy by giving reasonable prior notice through the Platform, email or another authorised electronic channel. The notice shall identify the effective date of the amendment. Continued use of the Platform, acceptance of new Bookings or provision of services through the Platform after the effective date constitutes acceptance of the amended terms. A material amendment shall not retrospectively reduce any settlement right already accrued in respect of a completed Lesson or otherwise alter a confirmed Booking, except where required by law, necessary to address an urgent safety, security or regulatory issue, or expressly agreed by the affected parties. A Provider that does not accept an amendment must stop accepting new Bookings and may terminate this Agreement before the amendment takes effect, subject to confirmed Bookings, outstanding Packages, settlement obligations and provisions intended to survive termination.

Freedom to Contract. The Provider confirms that it has had a reasonable opportunity to review this Agreement, may obtain independent legal advice, is free not to register for or use the Platform, and understands that access to and use of the Platform is conditional upon acceptance of the applicable terms.

Language and Versions. Each published version of this Agreement shall identify its version number and effective date. If this Agreement is translated, the English version shall prevail to the extent of any inconsistency, subject to applicable law.

17. Platform Availability, Force Majeure and Notices

17.1 AHA Inspiration does not guarantee uninterrupted or error-free Platform availability and may suspend access for maintenance, security or technical reasons. AHA Inspiration will use reasonable efforts to restore material interruptions.

17.2 Neither party is liable for delay or failure caused by an event beyond reasonable control, provided the affected party gives prompt notice and takes reasonable steps to mitigate.

17.3 Force majeure does not excuse amounts already due for completed services.

17.4 Routine communications may be sent by Platform message, email or another authorised electronic channel.

17.5 Formal notices of material breach, termination, indemnity claim or legal dispute shall be sent to the registered email address and any additional address specified in the Commercial Schedule.

18. Provider Indemnity

18.1 The Provider shall indemnify and keep indemnified AHA Inspiration, its affiliates and their respective directors, officers, employees, agents and contractors against losses, claims, liabilities, penalties, fines, damages, costs and reasonable legal expenses to the extent caused by or attributable to:

• the Provider’s breach of this Agreement or applicable law;
• negligence, wilful misconduct or unlawful act of the Provider or its personnel;
• bodily injury, illness, death or property damage caused by the Provider or its personnel;
• the delivery, supervision, instruction, safety management, cancellation or non-performance of any Lesson, Activity or Package supplied by the Provider;
• intellectual-property infringement by Provider content or services;
• a data-protection, privacy or direct-marketing breach attributable to the Provider;
• chargebacks, refunds, regulatory sanctions or third-party claims attributable to Provider conduct.

18.2 The Provider acknowledges that it, and not AHA Inspiration, is responsible for responding to claims concerning the actual delivery of its services and for promptly notifying and cooperating with its insurer.

18.3 The Provider is not required to indemnify AHA Inspiration to the extent the loss was caused or contributed to by AHA Inspiration’s own negligence, breach, fraud or wilful misconduct.

18.4 AHA Inspiration shall notify the Provider promptly after becoming aware of a claim, provided delay reduces liability only to the extent the Provider is materially prejudiced.

18.5 At AHA Inspiration’s written request, the Provider shall assume the defence using counsel reasonably acceptable to AHA Inspiration, taking into account an insurer’s right to appoint counsel. No settlement may require AHA Inspiration to admit fault, accept a non-monetary obligation or suffer reputational harm without consent.

18.6 Pending assumption of the defence, AHA Inspiration may take reasonable steps to protect its interests, and the Provider shall reimburse reasonable, properly incurred and documented costs directly related to the indemnified matter.

19. Limitation of AHA Inspiration Liability

19.1 Liability that cannot lawfully be excluded or limited

Nothing in this Agreement excludes or limits:

(a) fraud or fraudulent misrepresentation by AHA Inspiration; or

(b) any other liability of AHA Inspiration to the extent that such liability cannot lawfully be excluded or limited under applicable law.

19.2 AHA Inspiration is not the service provider

AHA Inspiration operates the WOW Coach Platform and provides online listing, marketing, referral, Booking, communication, payment-administration, settlement, customer-support and related Platform services.

AHA Inspiration does not itself perform, undertake or supply the underlying sports coaching, instruction or training comprised in any Lesson, Activity, programme, training plan or Package. Such services are supplied by the applicable independent contracting Provider in accordance with the relevant Booking and this Agreement.

Where the contracting Provider is an individual independent Coach who personally supplies and delivers the relevant service, that Coach is the Provider for that service. Where the contracting Provider is a Sports Academy or other organisation, that Sports Academy or organisation remains the Provider notwithstanding that the relevant Lesson, Activity, programme, training plan or Package is actually delivered by an Assigned Coach, Academy Coach or other authorised personnel engaged, appointed or supplied by that Provider. The actual delivery of the service by such Coach or personnel does not, by itself, change the identity of the contracting Provider.

An administrative, scheduling or system inconsistency in any listing, Booking confirmation, programme information or Platform record does not, by itself, alter the identity of the contracting Provider. Where such an inconsistency occurs, the identity of the Provider shall be determined by the applicable contractual arrangement, Booking terms and the capacity in which the relevant person or organisation agreed to supply the service, and not merely by the identity of the individual who physically delivers the Lesson or Activity.

Subject to applicable law and the actual nature of the relationship, the parties intend and agree that each Provider, Freelance Coach, Sports Academy, Academy Coach, Assigned Coach and their respective personnel acts independently and not as an employee, worker, agent, partner, joint venturer or authorised representative of AHA Inspiration. No such person has authority to enter into any contract, make any representation or commitment, incur any liability or otherwise bind AHA Inspiration, except to the extent expressly authorised by AHA Inspiration in writing.

19.3 Provider responsibility for service delivery

To the fullest extent permitted by law, AHA Inspiration shall not be liable for any of the following matters caused by, or attributable to any act or omission of, a Provider, Coach, Sports Academy or their personnel:

(a) coaching methods, training content, physical instruction, technical advice or professional judgment;

(b) the organisation, instruction, supervision or safety management of any Lesson, Activity or Participant;

(c) decisions relating to venues, equipment, weather, a Participant’s physical condition, ability level or other risks;

(d) service quality, coaching results, Participant progress, qualification representations or suitability of services;

(e) delay, cancellation, rescheduling, absence, refusal to provide services, non-performance or failure to complete a Package;

(f) injury, illness, death, property damage or other loss occurring during or in connection with any Lesson, Activity or relevant venue; or

(g) any dispute between the Provider and a User, Participant, parent, guardian, venue operator, other Coach or third party.

Responsibility for those matters remains with the Provider supplying the relevant Lesson, Activity, programme or Package.

Nothing in this clause excludes any liability that AHA Inspiration is legally required to bear as a result of its own act or omission.

19.4 Platform administration does not change supplier status

AHA Inspiration shall not be treated as the supplier of any Lesson, Activity, programme or Package, or assume responsibility for service delivery, merely because AHA Inspiration:

(a) publishes, displays, ranks, recommends or promotes a Provider, profile or service;

(b) facilitates enquiries, communications, Bookings, scheduling, rescheduling or venue arrangements;

(c) collects, processes, withholds, refunds, sets off or settles payments on behalf of a Provider;

(d) issues payment receipts, payment confirmations or transaction records, or where permitted by law issues other payment documents on behalf of a Provider;

(e) publishes Platform, service, safety, customer experience or conduct standards;

(f) collects, records or administratively reviews qualifications, certifications, licences, insurance or other compliance documents;

(g) collects reviews, monitors feedback, investigates complaints or assists with incidents and disputes;

(h) assists with cancellation, Coach replacement, refunds, replacement Lessons or customer-support arrangements; or

(i) operates WOW Coach Academy or any other WOW Coach-branded programme.

19.5 Scope of AHA Inspiration’s own liability

Except as provided in clause 19.1, AHA Inspiration shall be liable only for direct loss caused by:

(a) AHA Inspiration’s own breach of an express obligation under this Agreement; or

(b) AHA Inspiration’s own negligence or unlawful conduct in operating the Platform, administering payments, processing settlements or processing the Provider’s personal data.

AHA Inspiration shall not be liable for loss caused by a Provider, User, Participant, parent, guardian, venue operator, payment service provider, bank, telecommunications or network provider, other third party or an event beyond AHA Inspiration’s reasonable control, except to the extent that AHA Inspiration itself caused or materially contributed to that loss.

The person asserting a claim must establish that AHA Inspiration is legally liable and that the relevant act or omission of AHA Inspiration directly caused the claimed loss.

19.6 Exclusion of indirect and consequential loss

To the fullest extent permitted by law, AHA Inspiration shall not be liable, whether in contract, tort, negligence, breach of statutory duty or otherwise, for any indirect, consequential, special or incidental loss, including:

(a) loss of profit, revenue, turnover or commission;

(b) loss of anticipated Bookings, future customers, business opportunities or market share;

(c) loss of goodwill, reputation or brand value;

(d) loss of anticipated savings or management time;

(e) business interruption or loss of data use; or

(f) loss, cost or liability incurred by the Provider arising from a dispute between the Provider and a User, Participant or other third party.

However, a loss that constitutes direct loss under applicable law shall not be treated as indirect or consequential merely because it falls within one of the categories above.

19.7 Liability cap

Subject to clause 19.1, AHA Inspiration’s total aggregate liability to the Provider in respect of any one event or series of related events shall not exceed Singapore Dollars one thousand (SGD $1000).

All claims arising from the same or substantially related facts, acts, omissions, system issues, payment matters, transactions, continuing events or circumstances shall be treated as one series of related events and shall be subject to one SGD 1,000 liability cap.

For the avoidance of doubt, this cap applies to AHA Inspiration’s liability in contract, tort, negligence, breach of statutory duty or otherwise, except for liability expressly preserved under clause 19.1.

19.8 Settlement amounts are not subject to the damages cap

The cap in clause 19.7 does not apply to:

(a) settlement amounts properly due to the Provider for Lessons actually completed in accordance with this Agreement and the Platform records; or

(b) any other amount expressly acknowledged in writing by AHA Inspiration as due and payable to the Provider.

Those amounts constitute contractual payment or settlement obligations rather than damages subject to the liability cap.

AHA Inspiration may nevertheless deduct, set off, withhold or adjust any commission, Platform fee, payment-processing charge, refund, chargeback, tax, disputed amount, indemnity amount or other amount authorised under this Agreement.

19.9 Provider payment and indemnity obligations are not capped

The cap in clause 19.7 limits only the liability of AHA Inspiration to the Provider. It does not limit or reduce any payment, reimbursement, indemnity or other obligation of the Provider under this Agreement, including:

(a) commission and Platform fees;

(b) payment-processing charges;

(c) refunds, credits and chargebacks;

(d) taxes and tax adjustments;

(e) indemnities, compensation and reimbursements;

(f) amounts arising from a breach of the Non-Circumvention provisions;

(g) investigation, enforcement and reasonable legal costs;

(h) third-party claims, regulatory costs, fines or penalties attributable to the Provider; or

(i) any other amount that this Agreement expressly requires the Provider to bear.

Such amounts may exceed SGD 1,000.

19.10 Duty to mitigate

The Provider shall take reasonable steps to prevent, avoid and mitigate any loss.

AHA Inspiration shall not be liable for any loss that the Provider could reasonably have avoided or reduced.

The Provider shall not avoid the liability cap by dividing one claim into multiple claims or arranging for claims to be brought separately by an affiliate, Coach, employee, contractor or related entity.

19.11 Notice of claim

Unless applicable law requires otherwise, the Provider shall notify AHA Inspiration in writing as soon as reasonably practicable after becoming aware of an event that may give rise to a claim and shall provide:

(a) the nature and basis of the claim;

(b) the date of the relevant event;

(c) the relevant Booking, Lesson, transaction or payment record;

(d) the amount claimed and the basis of calculation;

(e) supporting documents; and

(f) any other information reasonably required by AHA Inspiration to investigate, respond to or defend the claim.

Any delay in giving notice shall reduce the amount recoverable by the Provider only to the extent that the delay materially prejudices AHA Inspiration’s ability to investigate, defend or mitigate the claim.

19.12 Acknowledgement of risk allocation

The parties acknowledge that the allocation, exclusions and limitations of liability in this clause reasonably reflect:

(a) AHA Inspiration’s role in providing Platform, booking, payment-administration and customer-support services and the fact that AHA Inspiration receives only commission or Platform fees;

(b) the fact that AHA Inspiration does not directly control the actual coaching, personnel, venue, equipment or on-site safety management of any Lesson;

(c) the Provider’s control over its coaching methods, personnel, scheduling, equipment and service delivery;

(d) the Provider’s obligation to obtain and maintain appropriate professional indemnity, public liability and other necessary insurance; and

(e) the commercial allocation between the parties of risks relating to Platform services and risks relating to service delivery.

19.13 Independent operation and severability

Each exclusion, limitation and cap in this clause is intended to operate independently.

If any provision of this clause is held to be invalid, unlawful or unenforceable, that provision shall be severed only to the extent permitted by law, and the remaining exclusions, limitations, caps and other provisions of this Agreement shall continue in effect.

19.14 Pre-Lesson Communication and Information Verification

The Provider is responsible for obtaining, reviewing and, where reasonably necessary, confirming the information required for the safe and effective delivery of the relevant Lesson, Activity or Package. Where additional information, clarification or confirmation is reasonably required, the Provider shall communicate directly with the Booking User, Participant or Parent or Guardian before delivering the relevant service.

The Provider acknowledges that AHA Inspiration is not responsible for independently verifying the accuracy, completeness or continuing validity of User-provided information, interpreting such information for the Provider, or determining whether the information available is sufficient for safe or effective service delivery. The Platform may facilitate the collection or transmission of certain User-provided information, but such facilitation does not relieve the Provider of its responsibility to obtain and assess the information reasonably required for the relevant service.

19.15 Provider Travel and Transportation Risk

The Provider and each Coach are solely responsible for their own travel, transportation and arrangements to and from any Lesson, Activity, venue or other location connected with a Booking. To the fullest extent permitted by applicable law, AHA Inspiration does not assume responsibility for any accident, injury, illness, death, property damage, vehicle damage, loss, delay or other incident suffered or incurred by a Provider, Coach or their personnel while travelling to, travelling from, commuting to or otherwise attending or returning from any Lesson, Activity, venue or Booking, except to the extent directly caused by AHA Inspiration’s own negligence or unlawful conduct.

Any travel undertaken by a Provider or Coach in connection with a Booking is undertaken independently and at the Provider’s or Coach’s own responsibility and does not constitute employment-related travel, transportation provided by AHA Inspiration or an assumption by AHA Inspiration of responsibility for such travel.

20. Governing Law, Jurisdiction and Third-Party Rights

20.1 This Agreement is governed by Singapore law.

20.2 If a dispute is not resolved through good-faith discussions, either party may propose mediation through the Singapore Mediation Centre. Unless mediation is agreed, or after agreed mediation concludes without settlement, the Courts of Singapore have exclusive jurisdiction. Urgent interim or injunctive relief may be sought at any time.

20.3 Except that AHA Inspiration’s affiliates and their respective directors, officers, employees, agents, contractors and licensors may enforce provisions expressly stated to benefit them, a non-party has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce this Agreement.

PART B — SAFETY, ACCIDENT REPORTING AND COACH OBLIGATIONS

The obligations in this Part are owed and performed by the Provider and the Coach responsible for the Lesson. AHA Inspiration’s publication of these requirements, collection of compliance documents or assistance with incident reporting does not constitute on-site supervision or an assumption of responsibility for the safety or delivery of the Lesson.

B1. Immediate Accident and Emergency Response

1. Immediately stop or modify the Activity to prevent further harm.
2. Administer first aid only within the Coach’s competence and where safe and practicable.
3. Contact Singapore Civil Defence Force emergency medical services at 995 where serious or urgent medical attention may be required.
4. Notify a Parent or Guardian as soon as reasonably practicable where the injured Participant is a minor.
5. Preserve relevant evidence and avoid admissions of liability on behalf of AHA Inspiration.

B2. Incident Reporting

The Provider shall notify AHA Inspiration of any accident, injury, near miss, safeguarding concern or material safety incident as soon as reasonably practicable and no later than 24 hours after awareness.

• date, time and location;
• name of the Coach and persons involved;
• description of what occurred and any injuries;
• witness details;
• available photographs, video or documents;
• medical treatment or emergency response.

The Provider shall preserve relevant records and cooperate reasonably with AHA Inspiration, insurers, legal advisers and competent authorities.

B3. Duty of Care and Safe Coaching

Each Provider and Coach shall exercise reasonable skill, care and diligence and take reasonable precautions to safeguard Participants.

• inspect the venue for obvious hazards where reasonably practicable;
• check Provider-supplied equipment and remove defective equipment;
• assess weather and environmental conditions;
• adapt activities to age, ability, experience and disclosed limitations;
• provide appropriate warm-up, cool-down, hydration and rest opportunities;
• monitor for fatigue, dehydration, heat illness or injury;
• stop, postpone or cancel where conditions create unreasonable risk.

B4. Children, Vulnerable Participants and Safeguarding

• Participants under 18 must have Parent or Guardian consent under the User Terms.
• Communication with a minor should be through a Parent, Guardian or approved group channel unless reasonably necessary for immediate safety or logistics.
• A Coach shall not engage in inappropriate physical contact, private communications, transport, photography or conduct inconsistent with professional boundaries.
• Physical correction should be explained and used only where appropriate, proportionate and consented to.
• A Coach must not investigate suspected abuse personally. The Coach shall ensure immediate safety, make an objective record and report promptly to AHA Inspiration’s Safeguarding Contact and, where urgent or legally required, the appropriate authority.
• A Provider shall not retaliate against any person raising a safeguarding concern.

Safeguarding Contact: +65 8038 5526

B5. Coach Fitness and Conduct

A Coach shall not conduct a Lesson while impaired by illness, injury, excessive fatigue, alcohol, illegal drugs, medication or another condition materially compromising safety.

A Coach shall not engage in discrimination, harassment, sexual harassment, violence, threats, abusive conduct, unauthorised sales, borrowing from Participants or other conduct reasonably likely to endanger Participants or damage trust in the Platform.

B6. First Aid and CPR Competency

B6.1 Each Coach who directly delivers a Lesson shall maintain valid first-aid and cardiopulmonary resuscitation (CPR) certification where required by applicable law, the relevant venue, a sports governing body, an applicable Platform Policy or the risk profile of the Activity.

B6.2 AHA Inspiration may require specified Coaches, Activities or Providers to maintain recognised first-aid, CPR, automated external defibrillator (AED), safeguarding or other emergency-response certification as a condition of listing or continued access to the Platform.

B6.3 The Provider shall ensure that certifications are current, provide documentary evidence on request and notify AHA Inspiration promptly of any expiry, suspension or cancellation.

B7. Insurance

B7.1 The Provider is solely responsible for determining and maintaining insurance that is valid, adequate and applicable to its services, personnel, venues and risk profile.

B7.2 Unless otherwise agreed in writing, each Freelance Coach shall maintain public liability insurance of at least SGD 1,000,000 per occurrence.

B7.3 Each Sports Academy shall maintain public liability insurance covering its operations and Academy Coaches, together with any employer, worker, professional indemnity or other insurance required by law or reasonably appropriate.

B7.4 Where available on commercially reasonable terms, a Sports Academy or company Provider shall include AHA Inspiration Pte. Ltd. (owner and operator of the WOW Coach Platform), and any specifically identified affiliate reasonably requested, as additional insured and obtain a waiver of subrogation.

B7.5 The Provider shall notify AHA Inspiration promptly after receiving insurer notice of cancellation, non-renewal or material reduction.

B7.6 Insurance does not limit the Provider’s liability. Deductibles and uninsured amounts remain the Provider’s responsibility.

B7.7 Certificates of insurance must be provided before publication and on renewal or reasonable request.

B7.8 AHA Inspiration’s request for, receipt or administrative review of an insurance certificate does not constitute verification that the policy is valid, adequate or responsive to a particular claim, does not constitute insurance advice and does not make AHA Inspiration responsible for the Provider’s conduct.

B8. Risk Information and Waivers

B8.1 The Provider shall cooperate with AHA Inspiration in presenting general sports-risk information and obtaining legally effective acceptance from Participants or Parents or Guardians.

B8.2 A separate activity-specific risk acknowledgement may be required for camps, tournaments, higher-risk Activities, unusual venues or materially different risks.

B8.3 No waiver shall purport to exclude liability that cannot lawfully be excluded.

B9. Venue, Equipment, Weather and Illness

• Venue owners remain responsible for premises under their control, but Providers and Coaches must report obvious hazards and take reasonable precautions.
• Participants remain responsible for personally supplied equipment, clothing and footwear, subject to a Coach’s right to refuse unsafe participation.
• A Provider or Coach may suspend, reschedule or cancel Activities affected by lightning, haze, poor air quality, extreme heat, flooding or other unsafe conditions.
• A Coach shall not attend where contagious illness or a binding public-health requirement makes attendance unsafe or unlawful.
• Health information received from Participants shall be treated confidentially and used only for safety, emergency response and lawful service delivery.

PART C — DATA PROTECTION NOTICE FOR PROVIDERS

C1. Scope and Personal Data

This Notice explains how AHA Inspiration Pte. Ltd. may collect, use, disclose, store and otherwise process personal data of Providers in accordance with the Personal Data Protection Act 2012.

Personal data may include identity and contact details, date of birth, nationality, photographs, qualifications, employment or business information, banking and payment details, tax information, insurance records, platform activity, communications, reviews, complaints, incident records and device or technical data.

C2. Purposes of Collection, Use and Disclosure

AHA Inspiration may collect, use and disclose a Provider’s personal data for the following reasonable purposes:

(a) creating, verifying and administering the Provider’s account;

(b) publishing the Provider’s public profile, photographs, biography, coaching experience, qualifications, certifications, awards, sports offered, coaching languages, service areas, Lesson information, prices, availability, ratings and reviews on the Platform so that Users and Participants may assess, contact and book the Provider;

(c) facilitating enquiries, Bookings, scheduling, communications, payments, refunds, settlement and customer support;

(d) conducting identity, qualification, certification, insurance, work-right, fraud, safety, safeguarding and compliance checks;

(e) responding to enquiries, complaints, disputes, accidents, safety incidents, insurance matters and legal claims;

(f) operating, securing, analysing and improving the Platform;

(g) promoting the Provider and the Provider’s services through WOW Coach-branded channels operated by AHA Inspiration or authorised third-party channels, where permitted by law and where any required authorisation or consent has been obtained;

(h) complying with legal, regulatory, tax, accounting, insurance and law-enforcement requirements;

(i) establishing, exercising or defending legal rights; and

(j) carrying out other operational or administrative activities reasonably related to the above purposes.

C3. Disclosure, Overseas Transfers and Protection

C3.1 The Provider acknowledges and agrees that AHA Inspiration may publish on the WOW Coach Platform, relevant Booking pages and WOW Coach-branded marketing channels operated by AHA Inspiration information submitted or approved by the Provider for public promotion and Booking purposes, including the Provider’s name or professional name, profile photograph, coaching photographs, biography, coaching experience, sports offered, coaching languages, qualifications, certifications, awards, service areas, Lesson information, prices, availability, ratings and reviews.

C3.2 The Provider acknowledges that such public information may be accessed, viewed, copied or shared by Platform Users, Participants, search engines and members of the public. AHA Inspiration will take reasonable measures in relation to information within its control but cannot guarantee that a third party will not retain, screenshot, copy or redistribute information that has been lawfully made public.

C3.3 Unless separately authorised by the Provider, permitted by law or reasonably necessary for the purposes stated in this Agreement, AHA Inspiration will not disclose to ordinary Users or the public the Provider’s identification-document number, date of birth, residential address, banking information, tax information, complete insurance documents, background-check information, internal complaint records, incident records or other non-public information.

C3.4 To the extent reasonably necessary for purposes connected with this Agreement, AHA Inspiration may disclose non-public personal data to:

Booking Users and Participants;

payment and settlement service providers;

cloud, software, communication and technology service providers;

insurers, insurance brokers and claims handlers;

legal, accounting, tax and other professional advisers;

affiliates, venue operators and corporate partners;

regulators, courts, law-enforcement agencies and other competent authorities; and

other persons involved in Platform operations, incident response, complaint investigation or service delivery.

C3.5 AHA Inspiration will disclose only personal data reasonably necessary for the relevant purpose and may require recipients to comply with confidentiality, data-protection or other appropriate obligations.

C3.6 Provider shall only use User Personal Data for delivering the relevant Lesson, Activity or Package and shall not use such data for unrelated marketing, solicitation or off-platform transactions.

C4. Access, Correction, Consent and Breach Cooperation

A Provider may request access to or correction of personal data, or withdraw consent where processing is based on consent, by contacting the Data Protection Officer. AHA Inspiration may charge a reasonable fee for an access request where permitted by law and will inform the Provider of the fee before processing the request.

A withdrawal of consent must be submitted in writing or by email. AHA Inspiration may require a reasonable period to process the request and will notify the Provider of reasonably foreseeable consequences, including that AHA Inspiration may be unable to continue providing some or all Platform services. Withdrawal does not affect processing already carried out lawfully or processing permitted or required without consent by law.

Information already lawfully published, distributed, copied, cached or archived by third parties may remain accessible outside AHA Inspiration’s control after consent is withdrawn. The Provider must keep personal data supplied to AHA Inspiration accurate, complete and current and promptly notify the Data Protection Officer of changes.

A Provider must notify AHA Inspiration without undue delay and within 24 hours of any actual or suspected compromise of personal data obtained through the Platform and shall contain, investigate and remediate the incident.

A Provider shall not use Platform-derived contact details for independent marketing unless lawful consent or another legal basis exists and all applicable Do Not Call and direct-marketing requirements are satisfied.

C4.1 The purposes stated in this Notice may continue after suspension, termination or alteration of the Provider’s relationship with AHA Inspiration for so long as reasonably necessary for settlement, record retention, insurance, safety, complaint handling, regulatory compliance or establishing, exercising or defending legal claims.

C4.2 The Provider is independently responsible for providing any privacy notice, obtaining any consent required by applicable law, and complying with all applicable data-protection and direct-marketing obligations in respect of personal data that the Provider collects directly or processes for purposes independently determined by the Provider.

Where the Provider processes personal data solely on behalf of and in accordance with AHA Inspiration’s documented instructions as a data intermediary, the scope of that processing and any applicable security, confidentiality, retention, assistance, audit and deletion requirements shall be governed by AHA Inspiration’s documented instructions or a separate written data-processing arrangement.

C5. AI-Assisted Platform Tools

C5.1 The Provider acknowledges that Platform recommendations, matching tools, training suggestions, customer-support tools and other AI-assisted features are administrative and decision-support tools only. They do not replace the Provider’s independent professional judgment regarding participant suitability, safety, training intensity, coaching methods or other coaching decisions.

C5.2 The Provider remains responsible for reviewing and, where appropriate, verifying any material AI-assisted output before relying on or applying it in connection with a Lesson, Activity or other service. The Provider shall modify or disregard an output where the Provider reasonably considers it unsuitable, inaccurate or unsafe in the circumstances.

C5.3 The Provider shall not enter health, child, safeguarding, identity, payment or other sensitive personal information into any AI-assisted feature except to the extent reasonably necessary, authorised by the Platform and permitted by applicable law.

C5.4 Personal data processed through AI-assisted Platform features shall be handled in accordance with AHA Inspiration’s applicable Privacy Policy, disclosed data practices and applicable law.

C6. Contact